Welcome to the Bochumer Verein account for inqueries and complaints.

With the form below, you have the opportunity to report your complaint to our Complaints department. To do this, we need specific product information.

Please have the following information ready:

(i) Delivery Note Number
Cover sheet of your delivery note

(i) Product ID
Your Product ID would be your batch number, assembly number or your wheelset number.

Please fill in the contact form below, we will get in touch with you as soon as possible.

Wählen Sie zunächst die Art Ihrer Reklamation aus:

Für Ihre Reklamation benötigen wir einige Daten bezüglich Ihres Auftrages.
Bitte tragen Sie dazu Ihre Angaben in den unten angegebenen Feldern ein. Nennen Sie dabei bitte mindestens eine von den unten genannten Referenznummern (Lieferscheinnummer, Produkt ID, Rechnungsnummer).

Zur Dokumentation Ihrer Reklamationsanfrage haben Sie die Möglichkeit, weitere Dateien hinzuzufügen. Bitte nutzen Sie hierzu die Upload Funktion. Laden Sie folgende Dateiformate hoch: jpg. pdf. oder zip. (max. Datenvolumen: 20MB)

Support

Bei Reklamationsfragen unterstützt Sie unser Support
Herr Dennis Mieder
Montags bis Freitags
9:00 bis 17:00 Uhr
Telefon: +49 (0) 2234- 6891-460

E-Mail: support(at)bochumer-verein.de

How do I receive support?

You can reach our Support Team directly via e-mail : support@bochumer-verein.de

What kind of information/documents should I provide?

For your assessment, please have the cover sheet of your delivery note ready . The delivery note number as well as your product ID can be found on the first page. In addition, you can click on the “i” to receive further information on the following terms : Delivery Number and Product ID

Where do I find the delivery note number?

You can find the delivery note number on your inspection certificate.
The number can be found in the upper right text block of the cover sheet.

Where can I find the Product ID?

Please enter the batch number, the assembly number or the wheelset number. These can be found on the cover sheet of your delivery note.

What happens after having sent your complaint?

After having sent an assessment, you will receive our acknowledgement via e-mail, in which you will find an overview on your sent data as well as a notification on how we are working on improving your demand.
A staff member responsible for your complaint request will then contact you and provide you with further information as your request progresses.